Excellent guys. Got to interact with Michael P. and Tim. Both were knowledgeable, trustworthy, and respectful. I particularly enjoyed Michael’s willingness to patiently explain so we, customers, get to learn and understand.
Michael was AWESOME very professional took the time to listen & answer our questions. We requested him a second time for another issue. He informed us about financial plans they offer. He is good at what he does & if he can't do he will let you know. Will recommend again to the 12th power!! Good job!!!!
Michael, the tech rep, and Cory (apprentice) were very personable. I'm still not quite sure why my Ecobee thermostat was alerting me. I changed the filter after they left, and I hope I don't receive the alert again. The filter had recently been changed. I was concerned when I initially called and was advised by a young woman that my furnance was installed in February 2023. My furnace was installed on August 9. 2023. This is important because of the warranty. The young woman with whom I talked could have been more pleasant. She implied that I was wrong. Customers pick up on intonations. I would have given a 5 star if I had a clearer idea of why (or possible reasons) my system issued the error code, and the young woman had been more pleasant. My hope is that tech reps will be more deliberate about explaining causes or being more explicit by saying they don't know. Overall, notwithstanding my comments, I am pleased with the service provided by Mike and Cory. I would recommend them and the company.
They did an excellent job! They answered my call, and had a new unit installed within 24 hours of me contacting them. Thaey left the place Clean and warm.
Matt B is wonderful. Furnace wasn't working properly for months. He finally located the issue. Thank you Matt!!
From the lady who took my phone call to Josh who arrived when I was told to expect him the service was professional, courteous, friendly and efficient. Josh answered all my questions and unlike many service techs he was respectful which is always appreciated. I would recommend your company to anyone.
Marcus was very professional and timely. He explained the work and got us up and running. He and his Helper were fantastic and we shall undoubtedly get a service contract with the organization. My wife and I are very pleased!
It's the best company I've worked with so far. My furnace was going bad and the customer service scheduled an appointment quickly. The team, Anthony, Cody, and Robert came in early in the morning and started working to replace the furnace. It was a cold, snowy day and they worked so hard for long hours. They replaced the furnace and replaced the ducts in the best way possible. They were so professional, courteous and correct in everything. I wish all technicians were like them. They deserve the 5 stars review and I will always hire them for any heating/cooling work. Thank you guys!
I was very pleased with my technician Michael P. He was very courteous and professional. He explained what he was doing and if any parts needed to be replaced and prices. He was very thorough. I would definitely recommend your company. I've used your company several times because of the service and courteous technicians. Thank you.
I was very impressed with my technician, Ed. He was very professional, kind, and considerate. He spent the time going over what he was going to be doing for the job. He was efficient and thorough while performing the necessary requirements of the job. I would highly recommend his skills and professionalism. He took great care of my heating issues with my furnace. Rating: (5) stars. I would highly recommend your company because of Ed. Thankyou.
