Expert Heating & Cooling Services in Cleveland

A New Image was the contractor referred to me by Home Depot. Their service rep, Gabe, was wonderful! On-time, the professional, answered all my questions, suggested a service that I probably should do, but didn’t pressure me to do it right now. Money’s tight for everyone these days. But when I’m able, I’ll definitely be calling them again (or Home Depot…have to figure out how that works!). And I’ll be sure to call them for my furnace tune-up before winter!

Reliable company that answered the first time I called. Would recommend 10/10 to anyone! My AC went out in 90 degree weather and they were at my house in under 24 hours. Cory, the service tech., was polite, professional and spent time explaining the problem and solution to me. He fixed my AC in no time and even checked on my furnace while he was here. Class act. Great company.

I had sticker shock when our HVAC gave up the ghost and needed replacing 4 years ago. A friend gave me the number of Bob at New Image, and the prices Bob quoted me were easily 2/3 of what I’d been quoted by the well-known local company we’d previously used, and for a higher quality system (I later learned that many of the New Image’s employees had left our old HVAC company after a change in ownership; one of the installers showed me his initials on maintenance tags from before we’d owned our house!). Installation was great — the removal of our old system and installation of the new one took place in a single day. They left the basement cleaner than they’d found it Our subsequent maintenance visits have been good as well. Looking back, I think of receiving New image’s number from that friend to have been a great piece of luck.

My hvac was only blowing warm air. I called at 0730 and by 1100 Cory Long was in my driveway. He diagnosed and fix the problem. Needed a new capacitor which he had on his truck. He was very friendly and played with my dogs. I have used A New Image heating and cooling for over 10 years and have never been dissatisfied. Would recommend to anyone.

“These 5 stars are for Gilbert, the technician that came to my home. He was timely, very knowledgeable, respectful, great with my pup, and got the job done. The woman on the phone that scheduled my appointment was also very pleasant, so in terms of staff they are great. I think the markups on parts are a bit high (i.e. a $7 part was like $199 installed in a few minutes) but in a pinch they did what I needed.”

“I had a service call to repair the humidifier, they arrived on time and assessed the problem and noted that it was under warranty. They also looked and my water heater and suggested I should replace as it was about to blow. ” I new this and had put it off” I opted for the tankless system and am so glad I did. Sam and Jason did a fantastic job on the install. They took the time to make it perfect!!! Very Happy Customer!”

“Javon and Robert were polite, professional, knowledgeable, and respectful of our home and Covid-19 standards. They installed our unit neatly and cleaned up all debris. The process of working of our new HVAC unit was thoroughly explained. Bob, the salesperson, was professional and knowledgeable. He helped us to choose the best unit for our home. Our daughter recommended this company and we are very satisfied. We highly recommend this company.”