I LOVE THIS COMPANY! I was a first time home buyer and not a clue where to start when making sure my furnace and air conditioner were efficient enough or safe for my new house. Tim Metzko came to check out what I had already and told me I needed a whole new system. (Not surprising because my new house is 40 years old) He took the time to make sure I understood everything and gave me several options that worked well with my budget. I was so appreciative and thankful because sometimes sales people will take advantage of the fact that you don’t understand what they are selling. I had an appointment the following week and am so happy with my new system. I highly recommend this company they have been nothing short of wonderful!
Hi Jerry and Annette:
Just wanted you to know how very pleased we were with your company and with our recent “emergency” call at our home. Our A/C went out and of course, on a Saturday afternoon. Your technician Jack was great! He called twice to assure us he was on his way, was prompt and courteous and got the problem solved. I never knew we had to clean our compressor twice a year-I suppose I was lax in having you maintain our system.
Please call me to schedule a maintenance plan for our home-or just walk next door.
Thanks again, this could have been a very sweaty situation and you all answered the call for us.
There is no better more professional group of men on this earth any better than the group of excellent technicians that supported our complex project.
These men were awesome. Friendly but professional had extensive knowledge of all products, options and provided us with the best solution available. I highly recommend this group of experts to anyone in need of repairs or replacements or fresh installs. They did it all…no stress no pressure sale and were honest and forthcoming on everything.
Can’t improve perfect!!!
Ever since Tony installed the “baffle” ductwork to reduce the noise, the zone system has been working much better. We have experimented with different room duct settings over the last couple weeks to make sure we can get a good room balance in the house.
Ivy and I really appreciate how you and your staff have continued working on the system to get it right. And a special commendation to Tony who did the actual work on all of the modifications; he is knowledgeable, efficient and pleasant.
I have been meaning to write you and thank you for all of the work you did for me to make sure things were done right! Very happy with the furnace, the company was fabulous and very professional/I would highly recommend them and of course [Bob]. My house is amazingly warm and cozy for the first time in almost 4 years! Having just the lower furnace, it does pretty well keeping the upstairs fairly warm. Great job, very happy! I hope you are with New Image now and are happy to work with true professionals. Thanks again and a very Merry Christmas!
My experience with the HVAC installation was great! The New Image sales rep Mark Allison is a pleasure to deal with. The installation team of Carl and Tim were incredibly professional. They know their trade completely from A to Z! I have complete trust in their work and their thoroughness amd politeness was very impressive. Thanks to New Image, Mark, Carl and Tim for an enjoyable experience!
New Image has serviced my furnace and central air conditioning unit for two years. Very reliable. The technician Nick, was on time and very polite and professional. He asked me if I had any problems with my furnace. I told him about a problem with the humidifier. He told me of a simple fix for the problem. I was very grateful. He did not try and sell me something I really did not need. I appreciate his honesty. Nick checked my central air unit and told me everything was fine. I will continue to use New Image because of the great customer service I have experienced from those I talk to in the office and the technicians that come to my home.
We had a new furnace put in along with central air added. We had three estimates, and even though they were not the least expensive, their salesman was the only one to walk me through the house and explain equipment, procedure and what to expect. The man who came to install were friendly, efficient, and cleaned up after themselves. They said it would take two days and it did. They were on time each day and came back promptly a few weeks later when we had an electrical problem. And even though the problem was not due to their installation, they fixed what they could and let us know who needed to be called for the remainder of the problem. The central air is working well and we are thrilled to have it. I have already recommended this company to friends and coworkers looking for the same work to be done.
Robert B., Cleveland, OH
Great company with fast timely service. I have had a service contract for many years and I get a call or email to schedule a convenient appointment way before I even think about it. I recommend them to everyone.
Helene L., Cleveland, OH
These guys impressed the heck out of me! I had an old furnace die, and they were on site immediately with a replacement. They even prepped the ducts to support AC, in case I ever wanted to install it. After a hot spring, I called them for AC, and their prep work saved me a bunch of money. Expect super professional and courteous service folks – and sales people that aren’t pushy. Best HVAC company in OH!
John G., Cleveland, OH
The factory certified technicians are professional and honest. The staff is very responsive and willing to help in any way they can.
Matt C., Cleveland, OH